Frequently Asked Questions

 

What makes Princess Ashlin Collection different?

At Princess Ashlin Collection, we believe luxury begins with quality. We specialize in premium Vietnamese, Indonesian, and Virgin hair and handcrafted glueless wigs designed to provide a natural look, long-lasting wear, and effortless styling. Every product is carefully selected to help you look and feel your best.


Are your wigs beginner-friendly?

Yes! Our glueless wigs are designed for easy, comfortable wear with little to no adhesive required. They’re perfect for both beginners and experienced wig wearers.


Is the hair 100% human hair?

Yes. Our Vietnamese hair is made from 100% human hair and is selected for its softness, durability, and versatility.


Can I straighten, curl, or color the hair?

Yes. Because our hair is 100% human hair, it can be curled, straightened, and professionally colored. To maintain its quality, we recommend using heat protectant and deep-conditioning treatments regularly.


How long will my hair last?

With proper care, our premium hair can last a year or longer. Longevity depends on how often the hair is worn and how well it is maintained.


How long does shipping take?

Orders are processed within 2–5 business days before shipping.

Estimated delivery times:

  • U.S. Orders: 3–7 business days

  • International Orders: 7–21 business days (where available)

You’ll receive a tracking number by email once your order ships.


Do you accept returns?

For hygiene and quality assurance, all sales are final. We do not accept returns or exchanges on hair products that have been opened, worn, installed, altered, or removed from their original packaging.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery.


Do you offer custom wigs?

Yes! We offer custom wig services to create a look tailored to your preferences. Contact us before placing your order to discuss your desired style and customization options.


How do I care for my hair?

We recommend:

  • Washing with sulfate-free shampoo and moisturizing conditioner.

  • Allowing the hair to air dry whenever possible.

  • Using heat protectant before styling with hot tools.

  • Storing your wig on a mannequin head or in a satin bag when not in use.

  • Brushing gently from the ends toward the roots.


Do you restock sold-out items?

Yes. Popular products are restocked regularly. Follow us on social media or subscribe to our email list to be notified when your favorite items return.


How can I contact Princess Ashlin Collection?

If you have any questions before or after placing an order, we’d love to assist you.

Princessashlincollection@gmail.com

We strive to respond to all inquiries within 1–2 business days.